RPAとAIによるメール自動処理ボットの設計
E-Mail Assistant -- Automation of E-Mail Handling and Management using Robotic Process Automation
RPAとAIを組み合わせ、メールの仕分け・ラベル付け・添付ファイル保存・迷惑メール削除を自動化するボットをUiPathで設計・評価した論文。
著者: Arpit Khare, Sudhakar Singh, Richa Mishra, Shiv Prakash, Pratibha Dixit
分類: cs.LG, cs.AI, cs.HC, cs.RO
原文アブストラクト
In this paper, a workflow for designing a bot using Robotic Process Automation (RPA), associated with Artificial Intelligence (AI) that is used for information extraction, classification, etc., is proposed. The bot is equipped with many features that make email handling a stress-free job. It automatically login into the mailbox through secured channels, distinguishes between the useful and not useful emails, classifies the emails into different labels, downloads the attached files, creates different directories, and stores the downloaded files into relevant directories. It moves the not useful emails into the trash. Further, the bot can also be trained to rename the attached files with the names of the sender/applicant in case of a job application for the sake of convenience. The bot is designed and tested using the UiPath tool to improve the performance of the system. The paper also discusses the further possible functionalities that can be added on to the bot.