Zhiyuan Puts Lingxi X2 Into Regular Service at Chengdu’s Kuanzhai Alley, Deploys 3 Robots

Zhiyuan Innovation (Shanghai) Technology Co., Ltd. announced on October 22, 2026, that it had formally deployed 3 Lingxi X2 humanoid robots at Chengdu’s Kuanzhai Alley in cooperation with Chengdu Culture and Tourism Group. It said it formed a dedicated visitor-service team to handle three services: greeting and inquiries, cultural explanations, and convenience retail. The company said this is the first regular service operation of its kind in a major cultural-tourism district nationwide.

Zhiyuan says it has stationed 3 Lingxi X2 robots at Kuanzhai Alley to provide regular greeting and inquiry services, cultural explanations, and convenience retail. Rather than a one-off demonstration, the effort brings customer service, guidance, and sales together in a single operating unit, raising the question of how cultural-tourism sites can design robots to supplement their workforces.

The focus of this deployment is not simply an exhibition or a brief demonstration, but the integration of humanoid robots into day-to-day cultural-tourism operations. Assigning 3 Lingxi X2 robots at Kuanzhai Alley to share responsibility for greeting and inquiries, cultural explanations, and convenience retail appears to be an effort to move robots from “devices that converse” toward “on-site staff with multiple roles.” However, the announcement does not specify the operating period, utilization rate, whether there is human supervision, or procedures for handling problems, so it remains unclear how consistently the regular operation can be replicated. In [our related article, “Zhiyuan to Unveil 7 New Products at AI WAVE, Begin 24-Hour G2 Trial at Convenience Stores on Nov. 2”](/en/news/agibot-to-unveil-seven-new-products-at-ai-wave-g2-to-undergo-24-hour-c-d78f1a), the company outlined plans to put 6 G2 robots in actual stores for 24-hour testing. The Kuanzhai Alley case can be read as bringing that same idea of “continuous operation in real stores and spaces” to cultural-tourism sites. The settings differ, however: the earlier trial was at convenience stores, while this one is in a cultural-tourism district, with different movement requirements and levels of customer interaction. In other words, the company may be expanding a shared foundation of hardware, models, and data while adapting deployments to different applications. Structurally, what matters in this case is not a competition over the capabilities of an individual robot, but the connection of a VLA model, a retail warehouse solution, and SkillForge—a system for training, operation, and updates—to a live site. The figures of more than 20 SKU categories, 98% or higher, and about 30 seconds indicate that the question of robot capability is shifting from simply “what can it do?” to “how broad a range of tasks can it perform, at what speed, and under what conditions?” In a cultural-tourism district, customer service, guidance, and retail happen at the same time, making adaptation to changing visitor flows and product updates as important as movement accuracy. The next things to verify are the number of days the 3-robot operation continues in practice, which tasks are autonomous and where people provide assistance, and whether the same models and workflows can be expanded to other cultural-tourism sites.

According to the information released, the deployment consists of 3 Lingxi X2 robots, assigned to three roles: greeting and inquiry, cultural explanations, and convenience retail. The cultural-explanation robot is said to describe the history of Kuanzhai Alley and local Chengdu culture, and to support conversations in Sichuan dialect. For convenience retail, the company uses its Lingxi X2 retail warehouse solution, which it describes as a commercialized humanoid work solution based on a VLA (vision-language-action) model. It supports tasks involving more than 20 SKU categories, with a task success rate of 98% or higher and a single-task cycle time of about 30 seconds. The company also says SkillForge integrates data collection, model training, and actual deployment, allowing commercial customers to collect work data for new SKUs on site and train and deploy models with one click.