SoftBank Robotics begins Japan sales of Servi Q food-delivery robot co-developed with Bear Robotics

SoftBank Robotics Corp. began sales in Japan on September 28, 2026, of Servi Q, a next-generation food-delivery robot co-developed with Bear Robotics, Inc. SoftBank Robotics will have exclusive worldwide sales rights in Japan, while Bear Robotics, Inc. will handle sales in the United States and South Korea, following its existing Servi series. The companies envision deploying the robot in restaurants, hotels, commercial facilities and care facilities, including sites with limited space or complex layouts.

The launch concerns how much the physical specifications of a robot can ease obstacles to automating deliveries at restaurants, hotels, commercial facilities and care facilities with narrow passages or complex layouts. SoftBank Robotics will handle exclusive sales in Japan, while Bear Robotics, Inc. will cover the United States and South Korea, making the design of regional sales and operating structures a factor that could affect the pace of adoption.

Servi Q’s novelty lies less in adding functions to a food-delivery robot than in designing it for stores with narrow passages and little room to turn. Its 35 cm width, 45 cm minimum passage width, 360-degree LiDAR, ability to move backward and payload capacity of up to 10 kg per tray and 30 kg in total reflect an approach that aims to accommodate the constraints of restaurant layouts through the robot’s design. At the same time, the start of sales is an extension of an existing plan. SoftBank Robotics has been deploying food-delivery robots since 2021, and the new model appears to incorporate the company’s operational experience. As shown by related articles from this newspaper, Highlanders to hold online seminar on Oct. 22 about mass production and intelligence for domestic humanoid robot N and Highlanders unveils domestic four-legged robot HLQ EDGE with 60 kg payload capacity, the focus of physical AI is shifting beyond robot performance alone to how field adaptation can be linked with mass production and intelligence. Servi Q, too, is oriented toward adapting robots to store environments rather than serving as a single-purpose transport machine. This suggests that adoption barriers for robots have shifted from recognition performance toward issues such as passage width, payload and maintenance. The division of responsibilities between the companies is also important. SoftBank Robotics will have exclusive sales rights in Japan, while Bear Robotics, Inc. will continue sales in the United States and South Korea. The product is the same, but the sales networks are divided by region. This arrangement separates product development from sales operations while allowing the companies to tailor deployment to store formats in each region. However, this article does not establish production scale, pricing, maintenance arrangements or actual deployment numbers. See the original source for details.

In Japan, limited store space and narrow passages are identified as constraints on deployment, and specifications such as a 45 cm minimum passage width could make a practical difference. For restaurants, hotels and care facilities adopting food-delivery robots, the focus will be not only on the robot itself but also on designing store operations around passage widths and payload requirements.