Marubun Launches Security and Patrol Service Using AI Robots

Marubun announced that it has launched a security and patrol service using AI robots. The robots operate elevator buttons to move between floors and provide security across multiple floors. The service is intended for use in office buildings and commercial facilities.

Under the system described in Marubun’s announcement, robots operate elevators to patrol multiple floors without requiring system integration between the robots and elevators. The design avoids facility-specific connection work when using robots to secure multiple floors, making it relevant to security providers and facility operators assessing deployment requirements.

The service’s key feature is that it extends robot patrols beyond a single floor by incorporating elevator operation into security work. According to reports, the robots operate the buttons themselves, avoiding system integration between the elevator and robot systems. This can be understood as a design that does not assume facility-specific connection work, but it has not been shown that the service can be used regardless of elevator model or facility operating conditions. Its actual scope of application should be considered separately from future deployment requirements and operational results. We reported on a service using the same Aeolus in Marubun Begins Full-Scale Launch of Security Service Using “Aeolus,” Which Requires No Elevator Integration on October 27, 2026. Because both reports concern the same security service, this should not be counted as a separate product announcement or a new feature addition. The only discernible change is that the reports describe it as “beginning full-scale operations” and “launching”; they do not show whether the service’s launch timing or coverage changed in stages. Related articles about Marubun include Marubun Begins Handling AI Robot “Kebbi3”, Marubun to Hold Edge AI Seminar on September 15 and Marubun Signs VAR Agreement With Axelera AI. These show activity related to handling communication robots and edge AI, but do not indicate that the technology or sales systems have been integrated with the security service announced here. It is therefore appropriate to view this case as an example of a specific application rather than treating Marubun’s broader robotics and AI activities as one unified business platform. Items to watch include monthly fees, the number of floors and operating hours available for patrols, the division of duties with security personnel, requirements for the elevator and procedures for responding after an anomaly is detected. The reports provide no figures or procedures on these points. In particular, how much the system’s promise of no required system integration reduces advance setup and safety checks by facility operators remains unclear and will be important in assessing the burden of actual operations.